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by Investigator
Investigator

Intl roaming barred by EE; without reasons - any experience, "stranded" abroad!

 
17 REPLIES 17
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by Grand Master
Grand Master

Re: Intl roaming barred by EE; without reasons - any experience, "stranded

@JPEK  Did you enable roaming on your account before you left the UK ?  Roaming is not enabled by default and you have to have this enabled. 

Highlighted
by Grand Master
Grand Master

Re: Intl roaming barred by EE; without reasons - any experience, "stranded

Hi @JPEK

 

Have you tried logging into your online account and seeing if you can activate international calling and roaming? If you cannot then you will need to call EE from another device or speak to them via live chat.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by Investigator
Investigator

Re: Intl roaming barred by EE; without reasons - any experience, "stranded

My roaming settings are all open. EE's "commercial reasons" are blocking roaming calls because they buy limited roaming time from their partners' networks, to save EE's expenses.

This happens although I'm paying for unlimited roaming.


Sent from my Samsung Galaxy smartphone.
Highlighted
by Investigator
Investigator

Re: Intl roaming barred by EE; without reasons - any experience, "stranded

My roaming settings are for unlimited usage - the EE limits are the reason. I'm taking this to the board level in EE and BT and with Ofcom. Breach of contract by EE with serious business problems to our company



Sent from my Samsung Galaxy smartphone.
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by
EE Community Support Team

Re: Intl roaming barred by EE; without reasons - any experience, "stranded

Hi @JPEK

 

Welcome to the community, we'll do our best to help.

 

Whereabouts in the world are you?

 

Do you have a business account with EE?


Chris

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by Investigator
Investigator

Re: Intl roaming barred by EE; without reasons - any experience

On business contract



Sent from my Samsung Galaxy smartphone.
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by Contributor
Contributor

ng thRe: Intl roaming barred by EE; without reasons - any experience, "stranded

This may be stating the obvious but just either get your current ee mobile unlocked, or buy a dual sim phone, and when you get to destination, buy a local simcard on pay as you go. I did this when I went to russia and on my last visit I got 7gb data, several hundred sms and minutes for less than £4 on the mtc network. Why mess about with roaming outside the eu? Its just too expensive.

Highlighted
by Investigator
Investigator

Re: ng thRe: Intl roaming barred by EE; without reasons - any experience,

Hi,
I'm travelling in EU so the problem is EE! They start blocking numbers when the roaming airtime bought from the local partner is run out. They also block local service numbers (taxi, directory, emergency etc.) because of being more expensive to call in. This is breach of contracts by EE so will become public through UK regulatory bodies.



Sent from my Samsung Galaxy smartphone.
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by
EE Community Support Team

Re: ng thRe: Intl roaming barred by EE; without reasons - any experience,

Hi @JPEK

 

Can you confirm if you are able to make and receive calls to and from the UK in your current location?

 

Which country are you in? 

 

Do you have a business account with EE?

 

Chris

 

Highlighted
by Grand Master
Grand Master

Re: Intl roaming barred by EE; without reasons - any experience,

@JPEK: Are you on contract or PAYG?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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Highlighted
by Investigator
Investigator

Re: ng thRe: Intl roaming barred by EE; without reasons - any experience,

Did you report this anywhere? I'm having the same issue.

Highlighted
by
EE Community Support Team

Re: ng thRe: Intl roaming barred by EE; without reasons - any experience,

Hi @CathyMP,

 

Welcome to the EE Community. 🙂

 

Are you also using a business plan?

 

Thanks

 

James

Highlighted
by Investigator
Investigator

Re: ng thRe: Intl roaming barred by EE; without reasons - any experience,

Yes, I'm a small business customer. I opened a ticket with your customer service and they've just replied that I cannot make calls to Bulgaria, eventhough I'm in the country and with activated roaming - because Bulgarian numbers have been barred for commercial reasons. They are closing the ticket with no further action.

 

When I signed up for the EE contract this summer it was advertised that it comes with free roaming, I'm on unlimited calls plan, in any EU country.

Highlighted
by
EE Community Support Team

Re: ng thRe: Intl roaming barred by EE; without reasons - any experience,

Hi there @CathyMP

 

Thanks for coming back to us

 

Can you make calls to all other numbers?

 

Are you able to text the number?

 

Speak soon.

 

Leanne.

Highlighted
by Investigator
Investigator

Re: ng thRe: Intl roaming barred by EE; without reasons - any experience,

yes Leanne, I can call other numbers in Finland.

 

those barred numbers are not for sms messages - not mobile numbers.

 

they are different service numbers and nationwide area codes in Finland.

 

best regards, Jarmo

Highlighted
by
EE Community Support Team

Re: ng thRe: Intl roaming barred by EE; without reasons - any experience,

Hi @CathyMP,

 

I'm sorry to hear that you are unable to make in-country calls in Bulgaria at this time.

 

If our Tech Gurus have advised that this isn't possible due to commercial reasons, there aren't any other ways to enable in-country calls until it is resolved.

 

James

Highlighted
by Investigator
Investigator

Re: ng thRe: Intl roaming barred by EE; without reasons - any experience,

@JPEKdid you make a complaint with Ofcom? I've just submitted a complaint to EE's complaint form. I believe this is the first step.

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