by Danny8boy

International text and calls

Currently in the US and unable to send texts or make calls.

When I try to text I get a message saying 'EE is unable to send this message - error 10'


Similarly when I try to dial out I get a recorded message saying international calls are not allowed from this number. 


I called EE before travelling to advise them that I was overseas.


Please help.




by Grand Master
Grand Master

Re: International text and calls

@Danny8boy: Can you use data? If on contract, did you check roaming was activated on your EE a/c before you left UK?


Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Danny8boy

Re: International text and calls

Yeah on contract .Data working perfectly fine. Spoke to EE before travelling to activate roaming add on etc .

EE Community Support Team

Re: International text and calls

Hi @Danny8boy,


Thanks for visiting the EE Community.


Did you manage to check that call abroad is ticked in My EE?



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