09-04-2019 02:51 PM
International outgoing calls barred from abroad. Have tried changing networks. Can text and use data, make local calls and receive international calls but not make a call back to my bank which is urgent.
09-04-2019 02:52 PM - edited 09-04-2019 02:54 PM
If on contract, did you activate roaming on your EE a/c before you left UK?
Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
09-04-2019 03:07 PM
09-04-2019 06:00 PM
Welcome to the community.
What county are you in?
What error message do you get when you try to make a call?
09-04-2019 07:34 PM
I am in France.
It cancels the call and pops up with a message saying outgoing calls barred.
I have tried everything suggested on the ee live chat and now they have escalated to next level. So waiting for that call.