by Abiclarke Investigator
Investigator

International outgoing calls barred

International outgoing calls barred from abroad. Have tried changing networks. Can text and use data, make local calls and receive international calls but not make a call back to my bank which is urgent. 

 

Any tips?

 

7 REPLIES 7
by Grand Master
Grand Master

Re: International outgoing calls barred

If on contract, did you activate roaming on your EE a/c before you left UK?

 

Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Abiclarke Investigator
Investigator

Re: International outgoing calls barred

Thanks yes, have checked that and roaming is activated

by Grand Master
Grand Master

Re: International outgoing calls barred

Both settings? 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Abiclarke Investigator
Investigator

Re: International outgoing calls barred

Yes, both are ticked

by
EE Community Support Team

Re: International outgoing calls barred

Hi @Abiclarke.

 

Welcome to the community.

 

What county are you in?

 

What error message do you get when you try to make a call?

 

Jon

by Abiclarke Investigator
Investigator

Re: International outgoing calls barred

I am in France. 

 

It cancels the call and pops up with a message saying outgoing calls barred. 

 

I have tried everything suggested on the ee live chat and now they have escalated to next level. So waiting for that call. 

by
EE Community Support Team

Re: International outgoing calls barred

Hi @Abiclarke

 

Thanks for coming back to us and reporting this to us.

 

Let us know how you get on after you have had the call back.

 

Leanne.

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