by Dbreingan1
Explorer

International calls and texts

Hello I recently relocated to Switzerland and still have 6 months on my contract. Part of my contract was to be able to make international calls and texts in the EU and when I arrived here I recieved a message from EE saying calls and texts to other EU and UK numbers were included in my extra plan at no extra cost but while being here I can't call or text anyone in the UK or text any swiss numbers but for some reason can only call swiss numbers. Can anyone help ? 

3 REPLIES 3
by
EE Employee

Re: International calls and texts

Hi @Dbreingan1 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by Dbreingan1
Explorer

Re: International calls and texts

Hello Lee,

 

I tried the other networks and didn't seem to work at all the only one it would let me join was swiss com.

 

 

The number code provided didn't work either. 

 

The contract is personal only.

by
EE Employee

Re: International calls and texts

Good Morning @Dbreingan1

 

I'll send you a Private Message with a link to our chat team.

 

They'll be able to check to see if your international bar is active.

 

Just to let you know there is a fair use policy for using your phone in the EU.

 

You'll need to use it for a minimum of 60 days within a 120 day period in the UK.

 

Thanks - Karen. Smiley Happy

 

 

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