by Repofsteel Investigator
Investigator

International calls and texts barred

I am currently in Greece and cannot make calls or send texts. It seems as if I have international barring on my phone. When I go to take it off it asks for a password but I don't know what it is. Please help

4 REPLIES 4
by
EE Employee

Re: International calls and texts barred

Hi @Repofsteel and welcome to the Community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by Repofsteel Investigator
Investigator

Re: International calls and texts barred

I have changed networks I can't send texts but still can't make calls. All my numbers are already prefixed with 0044 when roaming. 

 

I am a business customer. There seems to be a block on international calls but I can't take it off as it is asking me for a password

by Repofsteel Investigator
Investigator

Re: International calls and texts barred

I have changed networks I can send texts now but still can't make calls. All my numbers are already prefixed with 0044 when roaming. 

 

I am a business customer. There seems to be a block on international calls but I can't take it off as it is asking me for a password

by
EE Employee

Re: International calls and texts barred

Hi @Repofsteel

 

It seems strange that you are able to text, but not make any calls.

 

Blocks would normally stop both, can I get you to pop your phone off and back on and see if that helps. if not you will need to speak to customer services.

 

As you are on a business account, you will have to give our customer services a call using an alternative number.

 

Many thanks,

 

Lee

 

 

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