by andrewmiles
Explorer

International bar - no calls or texts from abroad

I'm currently in Germany, where I'll be for the next two months. Before I left I checked that roaming was enabled on my phone, but I can't send texts or make calls (including to the helpline number). 

 

I think it's to do with the international bar and I'd be grateful if someone could help me get in touch with someone who can help unlock it. 

 

Thanks, 

 

Andrew

3 REPLIES 3
by
EE Community Support Team

Re: International bar - no calls or texts from abroad

Hi @andrewmiles,

 

Welcome to the EE Community.

 

What happens when you try to make a call? Do you hear a recorded message?

 

Can you use your data connection?

 

Thanks

 

James

by andrewmiles
Explorer

Re: International bar - no calls or texts from abroad

Hi James,

I hear a weird bleeping tone. No recorded message. Data is working fine though.

Thanks and best,

Andrew
by
EE Community Support Team

Re: International bar - no calls or texts from abroad

Hi @andrewmiles,

 

I've sent you private message with a link to chat with customer services online.

 

They'll be able to check the international bar has been removed.

 

Please let us know how you get on.

 

Thanks

 

James

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