12-04-2017 08:23 AM
I am currently in Spain and my plan allows for international calling to U.K. and EU numbers. However, when I go to ring a number it says it's not allowed. I need to contact home, how can I lift this ban when I am abroad?
12-04-2017 08:32 AM
Im roaming in France and have the same issue. I have addons for use in EU, and data works, but voice and text have international calling blocked on the network side.
I believe this needs to be unblocked on the network side?
12-04-2017 09:45 AM
Thanks for coming to community 🙂
If the Roaming is activated does this mean that you can send texts now?
Are you just having a problem with calls?
What kind of phone are you using?
I hope you are having a lovely time in Spain, one of the girls on my team is going in a couple of days and I'm super jealous.
12-04-2017 09:49 AM
Thank you for signing up to be part of the community 🙂
Apart from the phone problems you are having, I hope you are having an amazing break in France?
Here is our pricing information for France should you wish to view them.
Are you a personal or a business EE pay monthly customer?
12-04-2017 03:50 PM
Thanks for your reply, I am able to send texts, it is just calls that I am having an issue with. As soon as I try to ring, it says I am unable to contact that number and I have the correct dialing code etc.
I am using Iphone5 se, so any help would be appreciated.
Barcelona is lovely, would highly recommend.
12-04-2017 03:59 PM
13-04-2017 09:36 AM
When you are sending the texts are they Blue iMessages or Green SMS messages?
Are you on WiFi when you are sending these texts?
As for calls please go into.
Settings >>> Phone >>> Dial Assist
Please make sure dial assist is on. The toggle should be Green to confirm.
If this is already on then please try switching the phone off and on again.