by QueenB23 Investigator
Investigator

International Calling Ban

I am currently in Spain and my plan allows for international calling to U.K. and EU numbers. However, when I go to ring a number it says it's not allowed. I need to contact home, how can I lift this ban when I am abroad?

 

thanks 

12 REPLIES 12
by Bob72
Explorer

Re: International Calling Ban

Hi,

Im roaming in France and have the same issue. I have addons for use in EU, and data works, but voice and text have international calling blocked on the network side.

 

I believe this needs to be unblocked on the network side?

 

Cheers

Bob

by QueenB23 Investigator
Investigator

Re: International Calling Ban

Roaming is activated on my account but I still cannot figure out a way of allowing international calls
by
EE Community Support Team

Re: International Calling Ban

Hi @QueenB23

 

Thanks for coming to community 🙂

 

If the Roaming is activated does this mean that you can send texts now?

 

Or

 

Are you just having a problem with calls?

 

What kind of phone are you using?

 

I hope you are having a lovely time in Spain, one of the girls on my team is going in a couple of days and I'm super jealous.

 

Cheers

 

Richard

 

🙂

 

 

by
EE Community Support Team

Re: International Calling Ban

Hi @Bob72

 

Thank you for signing up to be part of the community 🙂

 

Apart from the phone problems you are having, I hope you are having an amazing break in France?

 

Here is our pricing information for France should you wish to view them.

 

Are you a personal or a business EE pay monthly customer?

 

Thanks

 

Richard

 

🙂

by Bob72
Explorer

Re: International Calling Ban

Hi Richard,

 

France is fantastic thanks.

 

Im on a personal monthly 4GEE 5GB plan.

 

Cheers

Bob

by
EE Community Support Team

Re: International Calling Ban

Hi @Bob72

 

I have sent you a private message here so you can speak to our chat team.

 

Please let me know the outcome.

 

Thanks

 

Richard

 

🙂

by QueenB23 Investigator
Investigator

Re: International Calling Ban

Hi @Richard_C

 

Thanks for your reply, I am able to send texts, it is just calls that I am having an issue with. As soon as I try to ring, it says I am unable to contact that number and I have the correct dialing code etc. 

 

I am using Iphone5 se, so any help would be appreciated.

 

Barcelona is lovely, would highly recommend.

 

becky 

by
EE Employee

Re: International Calling Ban

Hi @QueenB23

 

Please can I get you to perform a manual network search and let me know if you can choose a different network other than what you are on.

 

Also does that allow you to call?

 

Many thanks,

 

Lee​​​​​​​

by QueenB23 Investigator
Investigator

Re: International Calling Ban

Hi @Lee_H

 

I have tried all the available networks in the area and non allow me to call out.

 

b

by
EE Employee

Re: International Calling Ban

Hi @QueenB23

 

Please also can I get you to try and ring using format of 00447*********

 

Many thanks,

 

Lee

by QueenB23 Investigator
Investigator

Re: International Calling Ban

Hi @Lee_H

 

I have tried 0044 but it is still saying calls are restricted

 

 

by
EE Community Support Team

Re: International Calling Ban

Hi @QueenB23

 

When you are sending the texts are they Blue iMessages or Green SMS messages?

 

Are you on WiFi when you are sending these texts?

 

As for calls please go into.

 

Settings >>> Phone >>> Dial Assist 

 

Please make sure dial assist is on.  The toggle should be Green to confirm.

 

If this is already on then please try switching the phone off and on again.

 

Cheers

 

Richard

 

🙂

 

 

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