05-04-2017 10:20 PM
So I'm in Italy at the moment, and as part of my Max plan I'm supposed to be able to use my existing data allowance up to a fair usage policy of 15GB, I check the EE app, data allowance remaining doesn't show up. I check the EE roaming website on my phone and it shows up that I have a 500mb limit which is clearly not 15GB. Why?
05-04-2017 11:32 PM
@LFranchitti How much data does your plan include each month?
06-04-2017 05:52 AM
Hi @LFranchitti Are you sure your on a max plan? It sounds to me like a 4GEE plan which has a 500mb a month roaming data allowance
06-04-2017 08:04 AM
There is no 20GB data 4GEE Max Plan; nearest are 15GB or 25GB.
There is, however, a 20GB data 4GEE ordinary Plan with a roaming FUP of 500MB.
06-04-2017 08:07 AM
@XRaySpeX That's what I suspect although didn't know if the ok was on some kind of special deal?
06-04-2017 08:29 AM
There is in fact a SIM-Only 4G Max plan with 20GB of data. I am literally on that plan, specifically mentioned is the Max plan, and when I landed got a text message confirming my UK/EU calls AND data at no cost. Seems like you guys on this forum don't actually know what you're talking about and rather just tell people they're wrong.
06-04-2017 08:44 AM
Sorry, wasn't looking at SIM-Only, but I still don't see that.
There is no 20GB data 4GEE Max SIM-Only Plan; nearest are 12GB or 30GB.
There is, however, a 20GB data 4GEE ordinary SIM-Only Plan with a roaming FUP of 500MB.
These are facts from EE official docs.
06-04-2017 09:36 AM