by AndreiE16
Visitor

Incidental roaming

Hi, I had a day trip on White Cliffs of Dover and I was surprised to pick up the phone and see a message that I was charged £3 for using a data add-on in France!  I understand very well what happened: I had a recurring roaming data add-on activated, my phone lost EE signal and picked up a French signal and since my phone automatically updates email, it used some of the data roaming allowance. The question is: should I really be paying roaming charges in this specific case? I was in UK and I didn't have any control on whether I accept or decline use of roaming. It was just an automatic connect and an automatic use prior to having a chance to switch my phone off. Is there a case for EE reimbursing this charge?

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Incidental roaming

Welcome to the Community @AndreiE16

 

It's not uncommon to pick up a foreign network when close to a border.

 

If you speak to Customer Services and explain the situation, they'll be able to look at this for you.

 

Thanks - Karen. Smiley Happy

1 REPLY 1
by
EE Employee
Solution

Re: Incidental roaming

Welcome to the Community @AndreiE16

 

It's not uncommon to pick up a foreign network when close to a border.

 

If you speak to Customer Services and explain the situation, they'll be able to look at this for you.

 

Thanks - Karen. Smiley Happy

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