by Ian9490
Explorer

In Tenerife and can’t call home get message to say calls restricted call 470?

 
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: In Tenerife and can’t call home get message to say calls restricted call 470

Hi @Ian9490 

 

You need to activate roaming.

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: In Tenerife and can’t call home get message to say calls restricted call 470

Hi @Ian9490 

 

You need to activate roaming.

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Ian9490
Explorer

Re: In Tenerife and can’t call home get message to say calls restricted call 470

Many thanks, all sorted, Now able to call home to my daughter 👍

by
EE Community Support Team

Re: In Tenerife and can’t call home get message to say calls restricted call 470

Brilliant news @Ian9490

 

Hope you have a lovely time in Tenerife 🙂

 

Leanne.

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