by Bendan12 Investigator
Investigator

In Sri Lanka connected to network unable to phone uk anyone help

 
12 REPLIES 12
by Grand Master
Grand Master

Re: In Sri Lanka connected to network unable to phone uk anyone help

Hi @Bendan12 

 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: In Sri Lanka connected to network unable to phone uk anyone help

Hi @Bendan12,

 

Welcome to the EE Community. 🙂

 

Did @Northerner's tip help you get international calling activated?

 

Thanks


James

by Bendan12 Investigator
Investigator

Re: In Sri Lanka connected to network unable to phone uk anyone help

Unfortunately not still can’t ring uk

Sent from my iPhone
by
EE Community Support Team

Re: In Sri Lanka connected to network unable to phone uk anyone help

Hi @Bendan12,

 

What happens when you try to make a call back to the UK?

 

Do you hear a recorded message?

 

Thanks

 

James

by Bendan12 Investigator
Investigator

Re: In Sri Lanka connected to network unable to phone uk anyone help

No just a pause then a double bleep then the phone cuts off

Sent from my iPhone
by
EE Community Support Team

Re: In Sri Lanka connected to network unable to phone uk anyone help

Are you able to receive calls @Bendan12?

 

James

by Bendan12 Investigator
Investigator

Re: In Sri Lanka connected to network unable to phone uk anyone help

Not received any so I’m guessing no

Sent from my iPhone
by
EE Community Support Team

Re: In Sri Lanka connected to network unable to phone uk anyone help

Hi there @Bendan12 

 

Thanks for the quick reply.

 

Are you with us on pay as you go or pay monthly?

 

Do you have any other UK mobile with you that can receive calls?

 

Leanne.

 

by Bendan12 Investigator
Investigator

Re: In Sri Lanka connected to network unable to phone uk anyone help

Monthly and no other mobile

Sent from my iPhone
by
EE Community Support Team

Re: In Sri Lanka connected to network unable to phone uk anyone help

Hi @Bendan12

 

If you log into your My EE account on a PC or phone browser and browse the EE 'help' pages, a pop up window will appear when a live chat advisor is available.

 

They're open between 08:00 - 22:00 weekdays and 08:00 - 20:00 on weekends (UK time).

 

Hopefully they'll be able to help you get connected.

 

Chris

by Bendan12 Investigator
Investigator

All sorted now thanks for your help everyone 👍

 
by
EE Community Support Team

Re: All sorted now thanks for your help everyone 👍

No problem @Bendan12

 

Thanks for the update. 🙂

 

James

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