by CharlieR
Explorer

In Spain, no service

I have just arrived in Spain. I did not check before I left about whether I could use my phone abroad, as previously I have got a text that then lets me buy a roaming package for my trip.

 

Currently I have no service, only WiFi,  cannot call or text 150.

I have an iPhone, Network Selection is on Automatic, Mobile Data is on, as is WiFi calling. Have received no text (due to the lack of service I imagine)

 

Also, I have never been able to log in to my EE as the page always refuses to load. 

 

Please help - thank you

 

Charlie

 

 

5 REPLIES 5
by CharlieR
Explorer

Re: In Spain, no service

My partner (and his phone) is in the UK - I’m in Spain on my own.
But I imagine he could call from there for me?

What a pain. But thank you for your help! X

Sent from my iPad
by
EE Employee

Re: In Spain, no service

Hi @CharlieR and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: In Spain, no service

@CharlieR  Wifi calling will not work when your abroad as it’s a UK only feature.   While in Spain you can use your allowances so no need to purchase add-ons any more.    But did you enable roaming on your account before you left the UK ?    This is done by calling customer services or by texting ROAMING to 150 before you leave the UK

by CharlieR
Explorer

Re: In Spain, no service

Hello!

Thank you for your reply.

I did a manual search for carrier - waited a while and some did come up - I’ve tapped in a few and nothing changes. Currently tapped Orange SP - there’s a blue tick but no change in service sadly.

Called my partner using 0044 and the call failed.

What’s next?

Thank you

Sent from my iPhone
by
EE Employee

Re: In Spain, no service

Hi @CharlieR

 

If your partners phone is working you can dial customer services on +44 (0) 7953 966 250

 

Let us know how you get on.

 

Many thanks,

 

Lee

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