27-08-2017 07:15 PM
Did you make sure that roaming was activated?
If not and you cannot set this up manually via your online account, then you will need to call CS on +44 (0) 7953 966 250 from another phone or use live chat via EE contract page. (click on the cross next to EE and the live chat function will be visible) this is available from 8 am UK time.
28-08-2017 06:43 AM
Thanks for coming here from Sunny Spain 🙂
Did you manage to get your phone active based on the fabulous help from @Northerner has given you?
Before you went away, did you activate roaming? That is potentially the problem.
If not, please see our Roaming with EE - What to do if you're having problems abroad support article.
Some of the hints, tips and tricks may help to get things working for you.
If not, please log in to your MYEE and await a live chat with an advisor.
Let us know how you get on.