by Ollyhugo
Visitor

In Spain. I cannot make calls as the autoady says this number is blocked. Help!

I have a Sony Xperia

 

The auto lady says this number is blocked, I've checked call barring and it says that calling numbers is disabled. But when I try and enable them it asks for a code which I have no idea what it is. I tried the code I use for my EE sign in and it didn't work. Any help would be great. 

2 REPLIES 2
by Star Contributor
Star Contributor

Re: In Spain. I cannot make calls as the autoady says this number is blocked. He

Hi @Ollyhugo

 

If you're a pay mothly customer, login to my ee then click on manage device.  Is roaming enabled.  If not, see if you can enable it, if it is enabled, perform a manual network search and see if you're able to make calls. 


Thanks, 
Martyn

by
EE Community Support Team

Re: In Spain. I cannot make calls as the autoady says this number is blocked. He

Hi @Ollyhugo

 

Thanks for coming to community all the way from Spain 🙂

 

I hope the Sangria and the Paella is as delicious as I remember from my previous holidays.

 

Before you went away, did you activate roaming? That is potentially the problem.

 

If not, please see our Roaming with EE - What to do if you're having problems abroad support article.

 

Some of the hints, tips and tricks may help to get things working for you.

 

If not, please log in to your MYEE and await a live chat with an advisor.

 

Let us know how you get on.

 

Thanks

 

Richard

 

:)​​​​​​​

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