by EmmaDodge Investigator
Investigator

In South Africa. Phone won't click on to my normal data. Need for uber

Just arrived in SA wanted to click on to data to order uber but it wouldn't. Tried to click on to EE to buy an add on and couldnt connect. I need data for uber whilst I am here and can't rely on WiFi all the time. 

10 REPLIES 10
by
EE Employee

Re: In South Africa. Phone won't click on to my normal data. Need for uber

Hi and welcome to the community @EmmaDodge

 

So I can try and help please may I know what is displayed when you head over to http://add-on.ee.co.uk/purchase whilst not connected to WIFI?

 

Many thanks,

 

Lee

by EmmaDodge Investigator
Investigator

Re: In South Africa. Phone won't click on to my normal data. Need for uber

When  I clicked on both the EE app and the text link that came through I just got a loading with a moving circle (ie WAITING) then is said there seems to be a problem please come back. 

by
EE Employee

Re: In South Africa. Phone won't click on to my normal data. Need for uber

Hi @EmmaDodge

 

Go via your web browser rather than the app to the website I provided above.

 

Does this help?

 

Many thanks,

 

Lee

by EmmaDodge Investigator
Investigator

Re: In South Africa. Phone won't click on to my normal data. Need for uber

No. I just can't seem to get on to data no matter where I go. Google etc. 

by Grand Master
Grand Master

Re: In South Africa. Phone won't click on to my normal data. Need for uber

by
EE Employee

Re: In South Africa. Phone won't click on to my normal data. Need for uber

Hi @EmmaDoge

 

What handset is it that you are using?

 

Many thanks,

 

Lee

by EmmaDodge Investigator
Investigator

Re: In South Africa. Phone won't click on to my normal data. Need for uber

Huawei Pro 10 lite. 

 

It all seems Confusing but going on to EE  via WiFi to look at add ons it seems  I need to buy one for South Africa. I cant use any of my normal inclusive data. 

by
EE Employee

Re: In South Africa. Phone won't click on to my normal data. Need for uber

Hi @EmmaDodge

 

You would need to purchase a bundle for South Africa as your normal allowance would not cover this country.

 

Have you checked to make sure data roaming is turned on?

 

Please go to: Settings-More-Mobile Network-Data roaming should be showing a blue tab.

 

Let us know how you get on.

 

Many thanks,

 

Lee

 

 

 

 

by EmmaDodge Investigator
Investigator

Re: In South Africa. Phone won't click on to my normal data. Need for uber

Yes that's on. All the add ons are for Europe and zone A though I'm sure I saw one for SA. Dont worry I will keep digging. Thanks. 

by
EE Employee

Re: In South Africa. Phone won't click on to my normal data. Need for uber

hi @EmmaDodge

 

South Africa is zone B.

 

Do try a manual network search and choose a different network to what you are using to see if this helps.

 

Many thanks,

 

Lee

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