26-08-2019 07:24 AM
Hi I’m in Prague and cannot make any calls. I get a message saying “this call is not allowed” my data roaming is on. I’ve used my phone in other European countries. Any help would be greatly appreciated.
26-08-2019 08:19 AM
@Danb21 Have you tried restarting the device since you got there?
Have you checked your online EE account to make sure that call abroad and premium numbers is enabled if it’s not please enable it and then restart the device
26-08-2019 11:01 AM
Welcome to the community. 🙂
If everything that @Chris_B mentioned is all already set up, or if it still isn't working after, please try manually selecting a different available network:
|iPhone||Settings > Mobile Data > Network Selection > Turn off Automatic|
|Android||Settings > More Networks > Mobile Networks > Network Operators > Tap OK|
|Windows||Windows – Settings > Mobile Network > Network Selection > Tap on start manual search|
Let us know how you're getting on.