by Danb21
New Member

In Prague cannot make a call data roaming on

Hi I’m in Prague and cannot make any calls. I get a message saying “this call is not allowed” my data roaming is on. I’ve used my phone in other European countries. Any help would be greatly appreciated. 

2 REPLIES 2
by Grand Master
Grand Master

Re: In Prague cannot make a call data roaming on

@Danb21  Have you tried restarting the device since you got there?

Have you checked your online EE account to make sure that call abroad and premium numbers is enabled if it’s not please enable it and then restart the device 

by
EE Community Support Team

Re: In Prague cannot make a call data roaming on

Hi @Danb21 

 

Welcome to the community. 🙂

 

If everything that @Chris_B mentioned is all already set up, or if it still isn't working after, please try manually selecting a different available network:

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let us know how you're getting on.


Chris

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