12-02-2018 09:57 PM - edited 12-02-2018 10:05 PM
Husband and I have the same Samsung A7 2017 phone, both on same networks yet his roaming/data works and mine doesn't.
Have tried switching from LTE etc to 3g and 2g only, have searched networks and tried to join manually. Nothing worked yet. Any suggestions? Need the internet asap! TIA
12-02-2018 10:46 PM
Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.
13-02-2018 08:21 AM
Yes, it's activated. This is the first time in months of travelling that I've come across this issue.
13-02-2018 08:30 AM
13-02-2018 08:35 AM
It won't manually connect to a network (only showing 3 networks).
Calls are connecting, no error messages.
I have credit for calls & texts, and a MONTHWEB data booster.
13-02-2018 09:07 AM
Thanks for confirming this for me.
Is your data roaming turned on in the settings?
Go to Settings > Connections > Mobile Networks > Data Roaming.
Also, can you check if you have a mobile data limit set up.
Got to Settings > Connections > Data Usage > Billing Cycle and Data Warning > Set Data Limit.
If this is turned on, can you turn this off and try again 🙂
13-02-2018 09:16 AM
Yes it is already enabled and no there is no data limit on.
As I mentioned, I travel frequently and this is the first time I have had an issue. The settings have not been touched since my last trip.
I desperately need this to work as I am abroad without any connectivity, which is a safety concern.
A friend has told me he is roaming on "altice Meo" network. When I manually tru to select networks, it only shows me "Meo" but says it is unable to connect. It connects me to NOS but there is no data.
He sent me a screenshot of his APN settings and mine our identical. Please help as this is a concern for a woman travelling abroad as I am sure you can appreciate.
13-02-2018 09:35 AM
Thanks for the extra information.
In this case, I would suggest giving our customer service team a call.
You have done everything you can and we would need to look into this further.
You can call us on 150 from an EE phone or +44 (0) 7953 966 250 from another phone.
Let me know how you get on.
13-02-2018 09:46 AM
Can we do it as a private chat please? I'd rather not exhaust my credit on a long phone call, and have seen this offered as am option to others.
13-02-2018 10:43 AM
Tried calling, not at all helpful. Automated system for technical support directed me back to ee/help site
19-02-2019 07:35 PM - edited 19-02-2019 07:37 PM
HI I am having the same problem my phone is a second hand phone with aN ee contract sim (was also a contract phone but it broke) I have had to format my phone and now my data roaming won't work it is switched on I am also receiving calls and texts and can also make them I can connect to my broadband but can't connect to my mobile roaming data
20-02-2019 07:22 AM
Thanks for coming to the community.
What phone are you using?
Are you able to try and connect to a different network in the phone settings, and see if you can connect?
Hope to hear back from you soon 🙂