by helenabarnett
Explorer

In Italy. Card 10 error.

Hi

ee user. Just in Italy. Prev told via 150 that be OK to use phone but unable to send texts or make calls. Phone connects to a network OK but appears calls out barred? Any ideas? 

3 REPLIES 3
by
EE Community Support Team

Re: In Italy. Card 10 error.

Hello there @helenabarnett

 

Thanks for coming to the community.

 

Are you with us on pay as you go or pay monthly?

 

Also can you receive calls and texts?

 

Thanks, Leanne.

by helenabarnett
Explorer

Re: In Italy. Card 10 error.

Hi thanks... I think it's sorted just got off from chat facility to ee
customer services who said something not added to my plan... Cert OK
texting now. Haven't tried a call but sure is OK.
Thanks
Helena
by
EE Community Support Team

Re: In Italy. Card 10 error.

Great news @helenabarnett

 

Thanks for letting me know 🙂

 

Have a lovely time.

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