by Benleeke Investigator
Investigator

In Italy. Call Divert won't work. Worked in U.K.

I'm in Italy. 

Call divert (forwarding) is not working. 

IPhone 6. Full up to date with iOS and network settings from EE.  

This works in the U.K.  

Things I've tried. 

1. Turning forwarding off and on. 

2. Restarting phone hard and soft reboot.

3. Changing networks to other Italian networks. All the same. 

4.  Now can't get forwarding to "stick". I put in number. It greys out then turns off. 

5.  I've just had a network update from EE. Asking me to restart. Now divert won't stick. 

6. Tried *21*number# does not work. 

 

I am trying to divert all my mobile calls to my office. Should be simple. It's worked on previous trips abroad. Why not now? 

4 REPLIES 4
by Benleeke Investigator
Investigator

Re: In Italy. Call Divert won't work. Worked in U.K.

Further investigation. 

 

Now divert "takes" as in it allows me to enter a number and now says it's set up and working. 

 

But

 

on testing it just allows calls straight through to the mobile instead of divrting to the number selected. 

 

So it says its working, shows the divert symbol in the top bar. But does not divert calls. 

by
EE Community Support Team

Re: In Italy. Call Divert won't work. Worked in U.K.

Hi @Benleeke

 

Thanks for posting here 🙂

 

Are you able to use your services in Italy?

 

Are you a pay monthly personal customer?

 

Cheers

 

Richard

 

🙂

 

 

by Benleeke Investigator
Investigator

Re: In Italy. Call Divert won't work. Worked in U.K.

I'm a new customer to EE. I bought a 12 month, simm only about 3 weeks ago. I'm a monthly customer. Everything else works as it should. 

by
EE Community Support Team

Re: In Italy. Call Divert won't work. Worked in U.K.

Hi @Benleeke

 

Thanks for getting back to me 🙂

 

I'd advise to log in to my ee and have a live chat with a member of our technical team.

 

If this does not work, then please call customer services and they will try help you.

 

Thanks

 

Richard

 

🙂

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