by Runnermaid
Explorer

In Gran canaria no usual welcome text and data roaming not working

 
4 REPLIES
by Runnermaid
Explorer

Re: In Gran canaria no usual welcome text and data roaming not working

It's been activated for as long as ive had the phone and worked fine
previously

Maria
by Grand Master
Grand Master

Re: In Gran canaria no usual welcome text and data roaming not working

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by Ace Contributor
Ace Contributor

Re: In Gran canaria no usual welcome text and data roaming not working

Hello @Runnermaid have you been able to use roaming before? If not were roaming and call abroad/premium rate enabled on the account at least 24-48hrs before traveling:

 

https://community.ee.co.uk/t5/Roaming/EE-roaming-Getting-ready-to-use-your-phone-abroad/td-p/532570

 

What phone do you have? Try performing a manual network search to see if there are any other networks you can try. More information on what to do when having problems using your phone abroad:

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-What-to-do-if-you-re-having-problems-abroad/td-p/66...

by
EE Community Support Team

Re: In Gran canaria no usual welcome text and data roaming not working

Morning @Runnermaid

 

Thanks for coming here for help.

 

Has the advice provided got this working for you?

 

Hope to hear back from you soon Smiley Happy

 

Leanne.

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