by Sco77ish88 Investigator
Investigator

In France and can’t text or call!! Help!!!

I have just arrived in France and I can’t text or call! Not sure how to get hold of EE to change this..... please help

6 REPLIES 6
by Sco77ish88 Investigator
Investigator

Re: EE roaming - Getting ready to use your phone abroad

I was not made aware of this and I am now in France unable to contact anyone.... can I get it set up while I am here? I am desperate to use my phone and was told Instore I am already registered for roaming!! Please help!

by
EE Community Support Team

Re: In France and can’t text or call!! Help!!!

Hi @Sco77ish88,

 

Welcome to the EE Community.

 

Can you use data or receive calls?

 

Have you made sure international calling is allowed in My EE? You can find this option by selecting Manage device from the menu.

 

Thanks

 

James

by Sco77ish88 Investigator
Investigator

Re: In France and can’t text or call!! Help!!!

I can get data but no calls or texts, it tells me my network doesn’t allow it....

by
EE Community Support Team

Re: In France and can’t text or call!! Help!!!

@Sco77ish88 - Did you check your roaming settings in My EE?

 

Thanks

 

James

by Sco77ish88 Investigator
Investigator

Re: In France and can’t text or call!! Help!!!

Yes, it won’t let me change it.... I need EE to set it up thier side....

by
EE Community Support Team

Re: In France and can’t text or call!! Help!!!

Hi @Sco77ish88,

 

Please login to My EE where you can chat with customer services online.

 

They'll be happy to help with this.

 

James

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