by Tanish
Explorer

In France. Roaming stops.

In France

my roaming stops after awhile.

I need to restart my phone every time. 

Had the same problem earlier this year. Still not resolved?

3 REPLIES 3
by
EE Employee

Re: In France. Roaming stops.

Hi @Tanish and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by Tanish
Explorer

Re: In France. Roaming stops.

I have already tried the manual network select. The same issue.
It's T-Mobile Personal.
by
EE Employee

Re: In France. Roaming stops.

Hi @Tanish 

 

Please do get in touch with customer service using an alternative handset.

 

Many thanks,

 

Lee

 

 

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