by Barryedge Contributor
Contributor

In France. Can't text/phone out, despite receiving text to say I can.

In France. Can't text/phone out, despite receiving text to say I can. Need it sorting now as credit card company need a text to verify a withdrawal. If they don't receive a text they will block my card, and I will be even more pissed off with you guys after you charged me £100 extra for upgrading g my phone. 

6 REPLIES 6
by
EE Community Support Team

Re: In France. Can't text/phone out, despite receiving text to say I can.

Hello there @Barryedge

 

Thanks for posting.

 

Can you receive calls and texts?

 

Are you with us on an EE personal contract?

 

Speak soon, Leanne.

by Barryedge Contributor
Contributor

Re: In France. Can't text/phone out, despite receiving text to say I can.

I can receive texts, and use my data but I can't send texts or make calls. International calls are barred in my settings, but it won't allow me to turn it off, as it can't find a network because the calls roaming isn't working. Catch 22.

by Barryedge Contributor
Contributor

Re: In France. Can't text/phone out, despite receiving text to say I can.

Personal contract. 

by
EE Community Support Team

Re: In France. Can't text/phone out, despite receiving text to say I can.

Thanks for coming back to me @Barryedge

 

In this case we will need to get this removed for you,

 

If you log into your My EE account a chat option will show, they can get this looked into for you.

 

Hope you are having a great time 🙂

by Barryedge Contributor
Contributor

Re: In France. Can't text/phone out, despite receiving text to say I can.

No chat option is coming up, either in the app or on the Web page. Can you get someone to call me on my number. **********. If this isn't sorted I will cancel my direct debit as I am mightily pissed off with EE at the moment.

 

[mod edit: please do not post personal details on the forum]

by
EE Community Support Team

Re: In France. Can't text/phone out, despite receiving text to say I can.

Hello @Barryedge

 

The community is a public forum we have no account access to call you.

 

If the chat option is not showing for you, please call us from an alternative line.

 

Thanks very much.

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