10-12-2018 11:28 PM
Im currently in Australia and on the Max plan. I cannot use my data from my allowance. I keep getting a message saying i need an add on? I have tried the turn on and off, data, roaming, restart, etc, nothing seems to work. And I have 8Gb of data still remaining. Any suggestions or is this an internal EE problem?
10-12-2018 11:38 PM
Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.
11-12-2018 08:31 AM
12-12-2018 04:28 AM
It seems a bit strage but yes I can receive and make calls & Texts. Im currently using a Samsung S8.
Still Puzzled as to why is is not working?
12-12-2018 06:55 AM
Have you got any other data passes on your account as well? This problem has been seen before when the maxtravel pass was on the account.
As you are being redirected to the add-on page then the problem is at the EE end, and I'd suggest calling them and seeing if they can help. May just need to refresh your network settings. That does usually disconnect you though so be prepared to be cut off and maybe call back!
12-12-2018 07:40 AM - edited 12-12-2018 07:46 AM
12-12-2018 08:23 AM