by Mjriley Investigator
Investigator

Im currently on the Max plan, in australia however i cannot use my data?

Im currently in Australia and on the Max plan. I cannot use my data from my allowance. I keep getting a message saying i need an add on? I have tried the turn on and off, data, roaming, restart, etc, nothing seems to work. And I have 8Gb of data still remaining. Any suggestions or is this an internal EE problem? 

8 REPLIES 8
by Grand Master
Grand Master

Re: Im currently on the Max plan, in australia however i cannot use my data?

Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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by Mjriley Investigator
Investigator

Re: Im currently on the Max plan, in australia however i cannot use my data?

Yes it is activated as iv used my data abroad before.
by
EE Community Support Team

Re: Im currently on the Max plan, in australia however i cannot use my data?

Hello there @Mjriley

 

Welcome to the community.

 

Are you able to make and receive calls and texts?

 

What phone are you using?

 

Hope you're having an amazing time in Australia 🙂

 

Leanne.

by Mjriley Investigator
Investigator

Re: Im currently on the Max plan, in australia however i cannot use my data?

Hi Leanne_T,

 

It seems a bit strage but yes I can receive and make calls  & Texts. Im currently using a Samsung S8.

 

Still Puzzled as to why is is not working?

by Ace Contributor
Ace Contributor

Re: Im currently on the Max plan, in australia however i cannot use my data?

Have you got any other data passes on your account as well? This problem has been seen before when the maxtravel pass was on the account.

 

As you are being redirected to the add-on page then the problem is at the EE end, and I'd suggest calling them and seeing if they can help. May just need to refresh your network settings. That does usually disconnect you though so be prepared to be cut off and maybe call back!

by
EE Community Support Team

Re: Im currently on the Max plan, in australia however i cannot use my data?

Hi @Mjriley

 

Thanks for coming back to us.

 

What happens when you try and access the internet?

 

Have you tried connecting to a different network in Australia?

 

Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

Speak soon, Leanne.

by Mjriley Investigator
Investigator

Re: Im currently on the Max plan, in australia however i cannot use my data?

Hi Leanne,

It tells me I need an add on data bundle. Yea iv tried all the different
networks available.
by
EE Community Support Team

Re: Im currently on the Max plan, in australia however i cannot use my data?

Hi @Mjriley

 

What does your plan show as within your My EE account?

 

Leanne 🙂

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