by Andy24
Explorer

Iam in the canaries on holiday I can't get my data roaming to work can any one h

 
4 REPLIES 4
by
EE Community Support Team

Re: Iam in the canaries on holiday I can't get my data roaming to work can any o

Morning @Andy24

 

Thanks for coming to the community.

 

Can you make calls and send texts?

 

What phone are you using?

 

Hope you're having an amazing time.

 

Speak soon, Leanne 🙂

by Andy24
Explorer

Re: Iam in the canaries on holiday I can't get my data roaming to work can any o

Iam using the Huawei P20 lite can't make call or texts

by Andy24
Explorer

Re: Iam in the canaries on holiday I can't get my data roaming to work can any o

Iam using Huawei P20 lite can't make calls or texts

by
EE Community Support Team

Re: Iam in the canaries on holiday I can't get my data roaming to work can any o

Hi @Andy24

 

Thanks for the quick reply.

 

If you log into your My EE account online

 

Then go to Menu > Manage Device > Call Abroad and Premium Rate and also Roaming > These will need to show as ticked for you to use your phone abroad.

 

If you can activate both settings, this will update within 24 hours.

 

Leanne.

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.