21-08-2018 04:24 PM
I have a EE Essential plan with my iPhone 5 and husband’s iPhone 6. We shall be going to N. America for a month on 27 Sept. How can we use our iPhones? Pam Lloyd
21-08-2018 05:12 PM
Just use your phones & pay the charges in https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/usa . Your existing UK/EU allowances are not valid in USA/Canada unless you have a recent Max Plan.
21-08-2018 05:31 PM
Good Evening @Pamela7
Welcome to the community.
I can see @XRaySpeX has given you some great advice.
Any pay monthly price plan taken before 10 May 2017 will not have USA, Canada, Mexico, Australia and New Zealand included within the allowance.
If you would like to benefit from these additional 5 countries please get in touch with our customer service team to discuss changing your plan to one of the Max plans that became available on 10 May 2017.
You will also need to make sure you're phones are set up for roaming to do this text ROAMING to 150.
Or, you can check you are set up by logging into your My EE account online and go to Menu > Manage Device > Roaming abroad and International calls
If this is not showing as ticked, can you activate this within your My EE?
This can take up to 24 hours to update for you.
Thanks, Leanne 🙂