by Becs12
Explorer

I urgently need an online chat with a customer service rep. Please help.

Hello. 

 

I recently upgraded my phone to a max plan so I could use it in New Zealand. 

 

My first stop was Bali so I turned my mobile data off before leaving UK. 

 

Now I am unable to get data and I desperately need it to work. 

 

Please help! 

4 REPLIES 4
by Brilliant Contributor
Brilliant Contributor

Re: I urgently need an online chat with a customer service rep. Please help.

Log into your MyEE and the live chat box will pop up.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Becs12
Explorer

Re: I urgently need an online chat with a customer service rep. Please help.

Thankyou. I did try this and couldn't see a live chat box anywhere. I'm really struggling to get in touch with someone as I am abroad and my phone isn't making calls either. 

by Grand Master
Grand Master

Re: I urgently need an online chat with a customer service rep. Please help.

On the contact us page open up the "EE                  +" & you will find Live Chat, when it's open, looking like:

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by
EE Community Support Team

Re: I urgently need an online chat with a customer service rep. Please help.

Hi @Becs12,

 

Welcome to the EE Community.

 

If you select Manage device from the menu in My EE, is the roaming option ticked?

 

For more tips, please see EE Roaming - What to do if you're having problems abroad.

 

Thanks

 

James

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