by Cliff75 Investigator
Investigator

I purchased add-ons for both calls and text and neither work.

I am stuck in malaysia unable to make calls or text. All I get is failed. I set up my phone for abroad when I purchased it.

So spent £30 for add-ons I can not use....

Not happy..

5 REPLIES 5
by
EE Employee

Re: I purchased add-ons for both calls and text and neither work.

Hi @Cliff75 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

by Cliff75 Investigator
Investigator

Re: I purchased add-ons for both calls and text and neither work.

I will try now..

 

I am on an EE max plan

 

Thanks

 

by
EE Employee

Re: I purchased add-ons for both calls and text and neither work.

No, worries do let me know how you get on @Cliff75

 

Just something else to add, please do try turning off 4G and attempt to use 3G only.

 

Many thanks,

 

Lee

by Cliff75 Investigator
Investigator

Re: I purchased add-ons for both calls and text and neither work.

Hi I have tried all your solutions, and it is still the same, unfortunately.

 

Thanks for your help so far, been awake 2 full days so far and it's 1am so heading to day 3.

But need it sorting..

 

 

by
EE Employee

Re: I purchased add-ons for both calls and text and neither work.

Hi @Cliff75

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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