by Grantjarvis Investigator
Investigator

I need online support

I need to speak with someone online my phone is not working in italy

6 REPLIES 6
by
EE Community Support Team

Re: I need online support

Hi @Grantjarvis,

 

Thanks for joining the EE Community.

 

Have you tried following the tips in our roaming guide?

 

James

by Grantjarvis Investigator
Investigator

need live chat help

Need roaming turned on as in Italy and can't send a text or call

by Grand Master
Grand Master

Re: need live chat help

Hi, 

 

You can use EE live chat function if you are a pay monthly customer customer here. Just click on the cross next to EE and two live chat options will appear together with their availability. 

 

Live chat is available from 8am until 9pm Weekdays and 8 till 8 weekends UK time. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grantjarvis Investigator
Investigator

Re: need live chat help

Hi thanks, 

 

im a pay monthly, but I can't select the "here" button you listed and I can't see a cross. 

by Grand Master
Grand Master

Re: need live chat help

Try this:  http://ee.co.uk/help/get-in-touch

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: need live chat help

Good Morning @Grantjarvis

 

Did you get this sorted last night?

 

Let me know how you get on 🙂

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