07-02-2019 07:16 AM
I have a Galaxy Note 9, I am currently in Lebanon, middle east. I have recieved typical welcome to Lebanon message by sms on my EE moblie No, so I presume it is roaming, however I still cant recieve calls, also trying to set Automatic network connection. Can anyone help please???
07-02-2019 07:28 AM
If you didn't activate roaming in your account then it won't work.
Log into your online account and menu - manage device and then activate roaming and international calls.
Costs and add ons can be found here.
07-02-2019 08:41 AM - edited 18-02-2019 08:10 AM
Thanks for coming to the community.
If you log into your My EE account online and select Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium rate.
They will show as ticked if roaming and calling abroad is activated.
If these are not ticked, can you activate both and let us know if this works for you 🙂
08-02-2019 10:17 AM
Hi Marl and Leanne, I am trying to find this .I see menue, click then manage my device, after that no options "Roaming Abroad and also Call Abroad and Premium rate".
I really need this roaming to be available due to family circumstances back in UK
08-02-2019 02:58 PM
Are you on PAYG? On PAYG roaming is auto enabled & you won't see those options in your MyEE.
Do you have PAYG credit to pay roaming charges? Any Pack you may have is not valid outside the EU.
08-02-2019 06:45 PM
Hello to all. I appreciate all the advise you have given me. So you and other community members undesrtand. I am pay as you go, and no matter what I did on line, I could not fix the problem.
I used a landline in Lebanon and called the EE help line, I wished I could remeber the name of the guy, he was Irish, and was doing his best to solve my problem.
Eventually he reset my network configurings and asked me to reboot my phone once or twice, anyway, I am pleased that since then it worked, although it was 22minutes of a long distance international call.
What matters, now my line is roaming, and it was important due to family circumstances, many thansk to all.
08-02-2019 06:52 PM
Thanks! You're welcome :)! Glad I could be of assistance.