12-08-2019 09:45 AM
Hello @Hande ,
Welcome to the community,
You may want to take a look here, as you should find the answers if you have not already done so:
12-08-2019 12:06 PM
Where are you? If outside EU, do you have credit to make calls?
12-08-2019 01:12 PM
I am in Turkey. I have £5 data top up and £1 voice pack. I receive SMSes but unable to call or send messages. I get the prompt that this number is barred from calling. I see the network bars so I have no idea what to do. I cant even call EE customer support.
12-08-2019 01:20 PM - edited 12-08-2019 01:21 PM
You're not within the EU. Your packs are useless there. You need actual credit (£££) to make calls & texts.
12-08-2019 03:25 PM