11-08-2017 07:54 AM
Currently on holiday in Cyprus ( from the UK ). Tried to text my daughter ( who is here with us ) last night and this morning and no joy? I've updated my text allowance but still no service? I'm using the hotel wifi at the moment. Any advice would be appreciated. TY.
11-08-2017 08:20 AM
@Girlytiger Are a contract customer or a payg customer? is your daughter a contract or payg customer? Do you and your daughter have a signal on your devices ? If your a contract customer did you enable roaming on your account before you left the UK ? If f your daughter is a contract customer did she enable roaming on her account before she left the UK ? Are yoor texts sending but fails to be received?
11-08-2017 09:39 AM
Welcome to the EE Community. 🙂
I see @Chris_B has asked some questions to get to the bottom of this.
Please try the troubleshooting below:-
Try re-booting your device
Try turning 4G off in ‘settings’
Perform a manual network search:-
If it doesn't work, get back to us with the answers, we'll be able to help you get up and running. 🙂
Look forward to hearing from you.
11-08-2017 11:28 AM