by Linzytumilty
New Member

I’m unable to get a network connection or use my internet

Hi I’ve just came on holiday yesterday and I’m unable to get a network connection or use internet but can connect to the WiFi why is this?

2 REPLIES 2
by Grand Master
Grand Master

Re: I’m unable to get a network connection or use my internet

@Linzytumilty  Wi-Fi on your device has nothing to do with your contract with EE. 
To get a signal on your device you need to login to your online EE account and enable roaming you also need to enable call abroad and premium rate numbers then restart the device. 

by
EE Community Support Team

Re: I’m unable to get a network connection or use my internet

Good Afternoon @Linzytumilty

 

Thanks for coming to the community. 

 

I hope you're having a lovely time on holiday :)!

 

Have you been able to follow the advice provided by @Chris_B?

 

Katie

 

 

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