by Andydriver Investigator
Investigator

I'm trying to use my phone abroad but it keeps saying my calls are restricted

I'm currently in Spain but when I try to call home it says my calls are restricted I've got data roaming switched on 

6 REPLIES 6
by Grand Master
Grand Master

Re: I'm trying to use my phone abroad but it keeps saying my calls are restricte

Hi @Andydriver

 

You didn't activate roaming before leaving the UK?

 

Log into your online account and then Menu - Manage device then activate roaming and international calls. If this doesn't work then you need to speak with CS. 

 

Thanks




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by
EE Community Support Team

Re: I'm trying to use my phone abroad but it keeps saying my calls are restricte

Hi @Andydriver,

 

Welcome to the EE Community.

 

Have you been able to activate roaming in My EE?

 

Thanks

 

James

by Andydriver Investigator
Investigator

Re: I'm trying to use my phone abroad but it keeps saying my calls are restricte

No I've tried to but it won't ket me
by
EE Community Support Team

Re: I'm trying to use my phone abroad but it keeps saying my calls are restricte

Hi @Andydriver,

 

What happens when you try to toggle international calling on in My EE?

 

Do you see a particular error message?

 

Thanks

 

James

by Andydriver Investigator
Investigator

Re: I'm trying to use my phone abroad but it keeps saying my calls are restricte

Nothing happens when I try to change settings 

by
EE Community Support Team

Re: I'm trying to use my phone abroad but it keeps saying my calls are restricte

Hi @Andydriver,

 

Does 'Call abroad and premium rate' show as 'blocked' or 'allowed' when you select 'Manage device' from the menu in My EE?

 

Thanks

 

James

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