by Mattkemsley
Explorer

I'm trying to unblock roaming but it keeps resetting to blocked

Hello, 

 

I'm Trying to unblock roaming and phone calls on my account but every time I do it days may take 24 hours, but it keeps just reverting to blocked 

 

Thank you for any help

 

Matt

3 REPLIES 3
by
EE Community Support Team

Re: I'm trying to unblock roaming but it keeps resetting to blocked

Hello @Mattkemsley

 

Thanks for coming to the community.

 

Are you roaming at the moment?

 

If so, can you receive calls and texts?

 

Hope to hear back from you soon 🙂

 

Leanne.

by Mattkemsley
Explorer

Re: I'm trying to unblock roaming but it keeps resetting to blocked

Hi leanne

Yes I'm currently in the Netherlands and no I cannot receive calls and text I have no phone service. I ha e tried to change manual networks but no luck

Thank you for your quick reply

Matt

Get Outlook for Android
by
EE Community Support Team

Re: I'm trying to unblock roaming but it keeps resetting to blocked

Hi @Mattkemsley

 

Thanks for coming back to me.

 

If this is not changing for you within your account, when you are logged into your My EE account online an option for chat will show when an agent is available.

 

Our Digital Care Team will be able to look into this for you when you select to chat with us.

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.