by Kerry83
New Member

I’m travelling to Australia and don’t understand the phone charges,

Am I automatically on a max plan seems as I’ve had the contract after 2017? Can I use my phone in Australia within my normal usage 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I’m travelling to Australia and don’t understand the phone charges,

@Kerry83 : Look in your MyEE for which plan you are on. You are not auto on a Max Plan just cuz you got the contract after 2017. If you aren't you will need to pay the charges as set out in https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/austra... .

 

If you are on contract, remember to text ROAMING to 150 before you leave to check roaming is enabled on your account.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
1 REPLY 1
by Grand Master
Grand Master
Solution

Re: I’m travelling to Australia and don’t understand the phone charges,

@Kerry83 : Look in your MyEE for which plan you are on. You are not auto on a Max Plan just cuz you got the contract after 2017. If you aren't you will need to pay the charges as set out in https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/austra... .

 

If you are on contract, remember to text ROAMING to 150 before you leave to check roaming is enabled on your account.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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