by colinmilligan1 Investigator
Investigator

I'm travelling across Europe and I can't phone or text. I've tried everything?

Read more
 

I've tried everything i believe my phone must be barred? 

12 REPLIES 12
by Grand Master
Grand Master

Re: I'm travelling across Europe and I can't phone or text. I've tried everythin

Hi @colinmilligan1

 

What plan are you on as you only get limited time abroad on pay monthly accounts.

 

Did you activate roaming on your account?

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by colinmilligan1 Investigator
Investigator

Re: I'm travelling across Europe and I can't phone or text. I've tried everythin

Hi

Pay monthly personal account. I spoke to someone 2 months ago and told them, so I thought it was sorted. 

by
EE Community Support Team

Re: I'm travelling across Europe and I can't phone or text. I've tried everythin

Hi @colinmilligan1,

 

Welcome to the community.

 

Can you receive calls/texts and use data?

 

Thanks

 

James

by colinmilligan1 Investigator
Investigator

Re: I'm travelling across Europe and I can't phone or text. I've tried everythin

Hi

I can use data but I can't call or send texts. 

by Grand Master
Grand Master

Re: I'm travelling across Europe and I can't phone or text. I've tried everythin

2 months is stable link limit for using your phone in the EU.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I'm travelling across Europe and I can't phone or text. I've tried everythin

Hi @colinmilligan1,

 

If you login to My EE and select Manage device from the menu, is international calling enabled?

 

Thanks

 

James

by colinmilligan1 Investigator
Investigator

Re: I'm travelling across Europe and I can't phone or text. I've tried everythin

Hi I can't log in because it tells me I have problems with cookies. I've followed the instructions and it doesn't want to know. Can someone just un Barr my phone? 

by
EE Community Support Team

Re: I'm travelling across Europe and I can't phone or text. I've tried everythin

Hi @colinmilligan1,

 

Our customer service team will be happy to help you with this.

 

Thanks

 

James

by colinmilligan1 Investigator
Investigator

Re: I'm travelling across Europe and I can't phone or text. I've tried everythin

Hi that's a good idea, trouble is I can't phone them? 

by colinmilligan1 Investigator
Investigator

Re: I'm travelling across Europe and I can't phone or text. I've tried everythin

Hi 

Is there no way you could send me a link to customer service live chat as I can't phone them? Then I can give them my details and they could take of call barring? 

by Grand Master
Grand Master

Re: I'm travelling across Europe and I can't phone or text. I've tried everythin

Open up ""EE              +" on Get in touch .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: I'm travelling across Europe and I can't phone or text. I've tried everythin

Hi @colinmilligan1

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.