19-12-2018 08:22 PM
I am traveling overseas and my iPhone has no service. I usually receive a text message about overseas deals or welcoming messages but I didn’t get any. Also, I tried to restart my phone, take out my SIM card and put it back in, I also restarted my network settings but nothing worked, I still have no service.
19-12-2018 08:30 PM - edited 19-12-2018 08:32 PM
Welcome to the Community,
Could you log into your My EE account online
Then go to Menu > Manage Device > Roaming and also Call Abroad and Premium Rate > They will need to show as ticked for you to use your phone abroad.
If you can activate both settings this will update within 24 hours.
alternatively call 00442073620200 from a landline from 8AM tomorrow morning.
19-12-2018 09:07 PM - edited 19-12-2018 09:19 PM
This "General Chat" board should be killed off or at least renamed to something more innocuous like "Off-Topic", "General Banter", "Natter about all things outside EE". I do so hate the presence of this board :(!
20-12-2018 08:10 AM
Welcome to the community. 🙂
As well as following @David's advice, please try the troubleshooting steps below:
Try re-booting your device
Turn the device off and back on or turn airplane mode off then on.
Perform a manual network search:-
• iPhone – Settings > Carrier > Toggle Automatic OFF
• Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
• Windows – Settings > Mobile Network > Network Selection > Tap on start manual search
Please let me know if any of that works.