by Rosscoesapo
Visitor

I’m on my way to Morocco and 150 is closed can I get roaming on while I am away?

 
2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: I’m on my way to Morocco and 150 is closed can I get roaming on while I am a

Hello @Rosscoesapo,

 

Welcome to the community,

 

Yes, EE customer service are closed until the morning. You should have thought of doing this before going to Morocco.

 

Have you checked by logging-in to your account whether roaming is enabled? You may still need to ring them up to get this enabled.

 

You can also contact them via Skype or Viber if you have something like that and credit on them, otherwise you will have to use another phone or landline to speak to them.

 

If you are a pay monthly, you may be able to use live chat, by going into your account and a box will come up and you can then chat to them, so long as you are a personal pay monthly customer, but this will only be available in the morning.

by
EE Community Support Team

Re: I’m on my way to Morocco and 150 is closed can I get roaming on while I am a

Hi @Rosscoesapo

 

Thank you for coming to see us in the EE community all the way from Morocco 🙂

 

Apart from the phone problem you are having, I hope you are having a nice vacation

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

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