by oseojeikere
Explorer

I’m not able to call from abroad

I’m in France and I was sent a text by EE saying that I will be able to use my minutes at no extra cost. However, I have not been able to make any calls as they never get through. Last year, we were in France and this was not a problem as everything worked fine. Please get back to me as soon as possible. Thank you

3 REPLIES 3
by Star Contributor
Star Contributor

Re: I’m not able to call from abroad

Hello and welcome.

 

When you say that calls do not get through, could you tell us a bit more about what is happening? If you are calling UK numbers, are you sticking +44 or 0044 before the number?

by oseojeikere
Explorer

Re: I’m not able to call from abroad

Yes I’ve used both +44 and 0044 and nothing worked. When I say the calls aren’t going through I mean it doesn’t ring and the call ends 

by
EE Community Support Team

Re: I’m not able to call from abroad

Hi @oseojeikere,

 

Thanks for joining the EE Community.

 

Do you hear a recorded message when you try to make a call?

 

James

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