by Buddyowen
Explorer

I’m in the USA and my phone will not pick up a signal.

 
3 REPLIES 3
by
EE Community Support Team

Re: I’m in the USA and my phone will not pick up a signal.

Hello there @Buddyowen

 

Thanks for coming to the community.

 

Can you try and manually connect to a network on your device;

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let me know how you get on.

 

Leanne.

by Buddyowen
Explorer

Re: I’m in the USA and my phone will not pick up a signal.

I’ve lost the carrier settings. I’ve tried plugging into computer and downloading update but download continuously fails. 

by
EE Community Support Team

Re: I’m in the USA and my phone will not pick up a signal.

I see @Buddyowen

 

Are you with us on a pay monthly account?

 

Also, has this worked when Roaming in the past for you?

 

Thanks, Leanne 🙂

 

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