by Windi687 Investigator
Investigator

I’m in the US and have no data roaming

Anyone know why I have no data roaming? Is it because I am sim only? Thank you 

5 REPLIES 5
by Grand Master
Grand Master

Re: I’m in the US and have no data roaming

@Windi687 : If on contract, did you activate roaming on your EE a/c before you left UK?  Can you make & receive calls & texts?

 

Your normal allowances are not valid in USA. Have you bought a roaming data add-on as per https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/usa .

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by
EE Community Support Team

Re: I’m in the US and have no data roaming

Hi @Windi687

 

Thanks for coming here, hope you're having an amazing time 🙂

 

What happens when you try and connect to data?

 

Do you get the option to purchase an add-on?

 

Leanne 🙂

by Windi687 Investigator
Investigator

Re: I’m in the US and have no data roaming

Hi

makes sense. I did not do anything! My bad. Always had a contract so did not think anything of it 

Thanks again

by Windi687 Investigator
Investigator

Re: I’m in the US and have no data roaming

Hi

No I did not. Oh goodness my bad, never had sim only before, so just did not think it would be different 

I am haven’t a great time 

Thanks for your help 

by
EE Community Support Team

Re: I’m in the US and have no data roaming

No problem @Windi687

 

Can you receive calls and texts?

 

If you can log into your My EE account online and go to Menu > Manage Device > Roaming and Call Abroad and Premium Rate calls will both need to show as ticked to use your phone abroad.

 

Can you activate these?

 

Leanne 🙂

 

 

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