24-09-2019 07:33 AM
I'm in Turkey and have turned mobile data roaming everything off. I'm connected to wifi but yet I'm being charged for wifi calling and for calling customers service £22.00 and all my data gone?
24-09-2019 07:44 AM
WIFI calling only works in the UK, so making that call will go via the GSM network and you will be charged.
24-09-2019 12:02 PM
24-09-2019 01:29 PM
Welcome to the EE Community. 🙂
You wouldn't be able to use your plans data allowance in Turkey as it is outside of the EU.
If you try to use your mobile data connection whilst roaming in Turkey, you would be redirected to a web page where you can purchase an add-on.
Calls to Customer Care from outside the EU are charged at the standard roaming rates.