by MarkH7
New Member

I'm in Tarifa Spain, however EE thinks I'm in Morocco. How to change this?

I'm having roaming issues at the moment. I'm currently in Tarifa, south of Spain (EU). However EE believes that I'm in Morocco. This means that I would be charge for roaming. How am i able to change this to show that I'm in Spain so I can use my data for free?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I'm in Tarifa Spain, however EE thinks I'm in Morocco. How to change this?

Hi @MarkH7.

 

Thanks for coming to the community 🙂

 

Let us know if you manage to manually connect to a Spanish network following @Northerner's advice.

 

Jon

2 REPLIES 2
by Grand Master
Grand Master

Re: I'm in Tarifa Spain, however EE thinks I'm in Morocco. How to change this?

Hi @MarkH7 

 

Your device will connect to the strongest signal. You need to disable auto select network, then manually select the carrier you want to use. You can do this under your phone network/connection settings. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

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by
EE Community Support Team
Solution

Re: I'm in Tarifa Spain, however EE thinks I'm in Morocco. How to change this?

Hi @MarkH7.

 

Thanks for coming to the community 🙂

 

Let us know if you manage to manually connect to a Spanish network following @Northerner's advice.

 

Jon

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