by Creatamax
Explorer

I’m in Spain but can’t text or call home

I am in Spain, I can receive texts and calls from the UK but can’t send any.

I have an iPhone 7.

can anybody help please?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I’m in Spain but can’t text or call home

Hi there @Creatamax

 

Welcome to the community.

 

If you're with us on a pay monthly account, your international calls may need activated.

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > This will show as ticked if you're set up for making calls when abroad.

 

If this is not ticked, can you turn this on?

 

Let me know how you get on 🙂

 

Leanne.

3 REPLIES 3
by
EE Community Support Team
Solution

Re: I’m in Spain but can’t text or call home

Hi there @Creatamax

 

Welcome to the community.

 

If you're with us on a pay monthly account, your international calls may need activated.

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > This will show as ticked if you're set up for making calls when abroad.

 

If this is not ticked, can you turn this on?

 

Let me know how you get on 🙂

 

Leanne.

by Creatamax
Explorer

Re: I’m in Spain but can’t text or call home

Thanks Leanne, your solution worked perfectly. I assumed that because I had free calls and texts in the EU I didn’t have to do anything - silly me!

many thanks

by
EE Community Support Team

Re: I’m in Spain but can’t text or call home

No problem at all @Creatamax

 

Hope you have a lovely time and the weather is better than the UK 🙂

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.