I'm in Spain but I can't use my phone to call or text
I've read several messages from customers with the similar issue that they cannot call or text while in Spain and that a agent needs to pm with details on how to unlock the service. Please can someone advise how to initiate this. Many thanks
If you are a pay monthly customer, you may need to check roaming and calling abroad is active.
You can do this by logging into your My EE account online > go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium Rate Calls >These will show as ticked if roaming and calling abroad is activate.
If they are not showing as ticked, can you activate these?