by Petek2806 Investigator
Investigator

I'm in Spain and my phone won't allow me to call it send text messages.

I'm in Spain and my phone won't allow me to call it send text messages. Any ideas. I've tried with roaming on and off. I'm showing as connected to a network. 

5 REPLIES 5
by
EE Community Support Team

Re: I'm in Spain and my phone won't allow me to call it send text messages.

Hi @Petek2806,

 

Welcome to the EE Community.

 

What happens when you try to make a call?

 

Do you hear a recorded message?

 

Thanks

 

James

by Petek2806 Investigator
Investigator

Re: I'm in Spain and my phone won't allow me to call it send text messages.

Hi,

I get this automated response;

"This option is not available, please contact our customer care services"

Pete
by
EE Community Support Team

Re: I'm in Spain and my phone won't allow me to call it send text messages.

@Petek2806,

 

It sounds like you have an international calling bar on your account.

 

Are you using an EE, Orange or T-mobile plan?

 

Is it a pay as you go or pay monthly plan?

 

Thanks

 

James

by Petek2806 Investigator
Investigator

Re: I'm in Spain and my phone won't allow me to call it send text messages.

It's a pay monthly. I think I found the issue, I went in to my EE and roaming was not on so I've activated it and it says I should be good to go in 24hrs. Fingers crossed.
Thanks for your help.

Pete
by
EE Community Support Team

Re: I'm in Spain and my phone won't allow me to call it send text messages.

Let us know if you have any issues @Patek2806

 

Thanks

 

James

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