by Emilyparks16
Explorer

I'm in Spain and my phone has no signal and I would like to contact Ee

Hello I'm in Spain and I have no signal I would like to add roaming on as I work from my phone and I'm not receiving my normal income because of this. Can somebody please help me!?

4 REPLIES 4
by Grand Master
Grand Master

Re: I'm in Spain and my phone has no signal and I would like to contact Ee

If on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

PAYG is auto enabled for roaming. You don't & can't do the above.

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by
EE Community Support Team

Re: I'm in Spain and my phone has no signal and I would like to contact Ee

Hi @Emilyparks16.

 

Thanks for coming to the community.

 

Have you been able to activate roaming in your My EE Account online?

 

If so, could you try manually searching for available networks in the phone settings?

 

Jon

by Emilyparks16
Explorer

Re: I'm in Spain and my phone has no signal and I would like to contact Ee

I've tried to go on to my ee account but it's just says my account is
closed. I'm on contract with Ee and would like to have my roaming switch
on. But I can't make phone calls as my says no signal and I can't get on to
my account as it says closed so I really don't know what to do.
by
EE Community Support Team

Re: I'm in Spain and my phone has no signal and I would like to contact Ee

Hi there @Emilyparks16

 

Thanks for coming back to us.

 

How long have you been abroad for?

 

Also, do you have another UK mobile that can receive calls?

 

Leanne 🙂

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