3 weeks ago
Thank you both for coming to the community 🙂
Are you with us on pay as you go or pay monthly?
If you have a pay monthly account, can you try the below steps;
Log into your My EE account online and go to Menu > Manage Device > Roaming and Call abroad and Premium rate calls > are they showing as ticked?
If not, can you activate these settings?
Let me know how you both get on.