by Niallfi Investigator
Investigator

I'm in Netherlands and can't make calls or texts.

Help appreciated, I have set phone to roaming and restarted afre times. I have data usage butno calls or texts

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I'm in Netherlands and can't make calls or texts.

Hi @Niallfi

 

Thanks for coming back to me.

 

You may need to activate international calling within your My EE account.

 

To do this can you log into your My EE account online and go to Menu > Manage Device > Call Abroad and Premium Rate.

 

If this is not showing as ticked, can you activate this within your My EE?

 

This can take up to 24 hours to update for you. 

 

You will also have an option to chat within your My EE account if the above doesn't work for you.

 

Let me know how you get on.

 

Leanne.

 

5 REPLIES 5
by
EE Community Support Team

Re: I'm in Netherlands and can't make calls or texts.

Hello there @Niallfi

 

Thanks for coming to the community.

 

Do you hear a message when you make a call?

 

Also, can you receive calls and texts?

 

Leanne.

by Niallfi Investigator
Investigator

Re: I'm in Netherlands and can't make calls or texts.

Hi, yes I hear a message saying 'this call is not allowed. For further information speak to customer service'.

 

I can receive calls ok. Thanks

by
EE Community Support Team
Solution

Re: I'm in Netherlands and can't make calls or texts.

Hi @Niallfi

 

Thanks for coming back to me.

 

You may need to activate international calling within your My EE account.

 

To do this can you log into your My EE account online and go to Menu > Manage Device > Call Abroad and Premium Rate.

 

If this is not showing as ticked, can you activate this within your My EE?

 

This can take up to 24 hours to update for you. 

 

You will also have an option to chat within your My EE account if the above doesn't work for you.

 

Let me know how you get on.

 

Leanne.

 

by Niallfi Investigator
Investigator

Re: I'm in Netherlands and can't make calls or texts.

That was it, thank you 😀

by
EE Community Support Team

Re: I'm in Netherlands and can't make calls or texts.

No problem at all @Niallfi

 

Have a great time 🙂

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